Privacy policy

Last updated: 31 July 2026. This policy needs review against your final business registration details before launch.

What we collect

When you place an order we collect your name, delivery address, phone number and email address. When you contact us we keep that correspondence so we can answer you properly and honour warranties later.

We do not store card numbers. Payments are handled by the payment provider, and we only ever see confirmation that a payment succeeded.

Why we keep it

To deliver your order, to handle returns and warranty claims, and to keep a record of which watch and serial number went to which customer — which is what makes a future warranty claim possible.

Who sees it

Our courier receives your name, address and phone number so they can deliver. Nobody else. We do not sell customer data and we do not share it for advertising.

How long we keep it

Order records are kept for the length of the manufacturer’s warranty plus two years, because a claim can be made across that whole period.

Your choices

Ask us and we will tell you what we hold about you, correct it, or delete it — except where we are required to keep an invoice record. Marketing email, if you ever opt in, has an unsubscribe link in every message.

Contact

Questions about this policy: use the contact page.